Refund &
cancellation policy.

Appointments

Please call to verify hours, treatments and prices, as they can change. Guests are asked to arrive at least 15 minutes before the scheduled treatment time. Late arrival may reduce treatment time.

SPA 505 requires 24 hours' notice to cancel or reschedule an appointment. Same-day cancellations and missed appointments may be charged the full service amount. Service fees are non-refundable.

Gift Certificates

Gift certificates are non-refundable and cannot be exchanged or returned.

If you have a question about an appointment or purchase, call (516) 504-5928.